Features
Rapid Carpool
Sign Up Guide
Android Troubleshooting
When you are engaged as a driver, after you enter a carpool station's purple Call Zone the app will announce the trip proposal for that station using your Android's speakers (or your car's speakers) as heard in the Driver Video
It's important to hear these announcements – they enable you to keep your eyes on the road and your hands on the wheel while you decide to accept or decline the trip
Also, the app keeps your Android awake while you're driving. This enables you to accept or decline a trip with a single tap after hearing the announcement
If your Android doesn't stay awake while driving, go to Screen timeout
Location Permission
Rapid Carpool requires access to your location in order to confirm your presence at your selected carpool station. You can not drive or ride in a carpool without granting access to your location.
(Rapid Carpool accesses your location only while the app is open – not in the background. Your data is never shared with anyone.)
To permanently grant location access, follow these steps:
Open Android Settings
Tap Location
Scroll down to view Location
Confirm device permission
Make sure that Use location is On
Long press Google Chrome
Go to Android home screen
Long press on Google Chrome
Tap the Info icon at top of menu
Tap Permissions
Tap Location
Confirm browser permissions
Make sure set to Allow only while using the app
Make sure Use precise location is On
This is to confirm your presence at the carpool station
Go back to App permissions
Confirm other permissions
Make sure Camera, Files and media, and Microphone are set to Allowed
This enables you to take and upload profile photos, and to call your driver/rider if needed
Go back to home screen
Long press Rapid Carpool
Go to Android home screen
Long press on Rapid Carpool app that you installed previously in Install app – Android
Tap the Info icon at top of menu
Confirm app permissions
Make sure Location and Sound are set to Allowed
Audio Test
Listen for Chime
To confirm the audio is functioning, please listen for the
engage chime 🎵
every time you tap
FIND RIDERS
Test Audio
If you did not hear the chime, tap
Test Audio
to play app audio test
If you can hear the audio test, but you can't hear the station announcements while driving:
go to Driving Audio
If you can NOT hear the audio test please try these steps:
Can you play another audio source on your Android, such as music or a podcast?
Is your Android connected to your car by either a cable or by wireless Bluetooth?
Are your car's speakers turned on?
App Audio Settings 1
Go to Android home screen
Long press on Rapid Carpool
Tap Site Settings
App Audio Settings 2
Make sure Sound is Allowed
Android Volume
Open Android Settings
Go to Sounds & vibration
Make sure Media Volume is turned up
Driving Audio
If you can hear the Audio Test but you can't hear the station announcements while driving:
Confirm Do Not Disturb is Off
Check Do Not Disturb
Open Android Settings
Go to
Notifications > Do Not Disturb
Make sure Do Not Disturb is Off
Rapid Carpool's station announcements may interfere with your music or podcast
If that occurs, you can disable announcements at carpool stations that have No Match – you will only hear announcements for carpool Trip Proposals
To disable No Match announcements:
Open Profile
Tap your user photo to go to your profile
Tap Driver Settings
Scroll to the bottom of your profile to access Driver Settings
Disable Sound
Tap the checkbox Disable No Match audio
When this box is checked, Rapid Carpool will not announce stations with no matching riders
Tap Close
Return to Driver App
To go back to the Driver App
Tap the flashing green user status at the top of the screen
Screen timeout
If your Android doesn't stay awake driving (and the phone is plugged in to a power source):
During your drive, if you leave the Rapid Carpool app, and then return to the app, the ability to keep your Android awake may have been disabled
To re-enable this feature, tap
Test Audio
This button resets the app's screen lock
If after trying these steps you still have issues using Rapid Carpool on your Android:
Please contact Support
